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Sophie Yates is a Research Fellow at the Crawford School of Public Policy, ANU and was previously Research Fellow at the Public Service Research Group, School of Business, UNSW Canberra and the Australia and New Zealand School of Government (ANZSOG). Her research focuses on value creation in public services, particularly for those from marginalised groups. She has published on issues such as gender and family violence, disability policy, and services for people leaving prison. She is Associate Editor of the Australian Journal of Social Issues and editorial board member of Public Management Review. She has published in top international journals and won several awards for her research.