Contemporary political systems are experiencing a democratic disconnect between formal institutions of representative government, and the more informal spaces of political participation. Rather than offer an institutional remedy, this article turns to practice and considers how citizens themselves are seeking to transform dysfunctional democratic practices. The article provides an in-depth analysis of democratic events that have unfolded between 2012 and 2017 in the Australian federal electorate of Indi. The analysis explores the intertwined participatory efforts of the citizens' group, Voices4Indi, and the local Independent federal member, MP Cathy McGowan. The Indi experience demonstrates that while citizens may be frustrated with 'politics as usual', they are not rejecting the system but rather instigating creative democratic reforms.