Consumer enablement: an Evidence Check rapid review brokered by the Sax Institute for the Agency for Clinical Innovation

Batterham Roy, Osborne Richard, McPhee Crystal, Mech Paulina, Belinda Townsend

    Research output: Book/ReportCommissioned report

    Abstract

    Consumer enablement is a complex concept that overlaps with many related concepts,all of which are defined as much by their role in political debate as by careful scientific analysis. For the purpose of this review consumer enablement was defined as the specific components that combine to make a consumer engaged. Consumer enablement and related concepts have been shown repeatedly to be associated with a large number of outcomes for people with chronic illnesses. However, the results of studies that have tried to increase enablement as a means to influence outcomes are mixed,often short-term, and limited to people with high underlying levels of enablement. Identifying and developing strategies to improve enablement and outcomes for people with complex needs and low baseline levels of enablement will require challenging many widely held assumptions and practices. It will also require drawing upon experiences and learnings from other sectors who regularly deal with people with complex interacting needs, for example,social services, drug and alcohol services, aged careservices, and HIV/AIDS services.
    Original languageEnglish
    Commissioning bodySax Institute
    Publication statusPublished - 2017

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