Rethinking Public Service Delivery

John Lyle Alford, Janine O'Flynn

    Research output: Book/ReportBook

    Abstract

    Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
    Original languageEnglish
    Place of PublicationEngland
    PublisherPalgrave Macmillan Ltd
    Number of pages100
    Edition1st
    ISBN (Print)9780230237940
    Publication statusPublished - 2012

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